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Frequently Asked Questions

1. Why choose PetShack for pet products?

All pet products of PetShack are free of additives, artificial coloring, and preservatives. They are 100% safe and are healthy to your pets.

2. How is pet food stored?

As Hong Kong has a humid climate, some pet foods need to be stored in refrigerator after opening. It is recommended to read the instructions on the food packaging carefully.

3. Is your food suitable for pets at any age?

Most of our products are suitable for all kinds of pets. All snacks are recommended for pets over 6 months old.

4. How to buy at your HK online pet shop?

If you are interested in our pet products and want to purchase at our HK online pet shop, you can place an order at our website or send us a message on WhatsApp at (852) 56185164.

5. What is the minimum order to enjoy free shipping?

Free shipping is available for any amount of spending, we have no minimum charge. Our pet food delivery is free within HK area.

6. How long does it take for pet food delivery in Hong Kong?

Our pet food delivery in Hong Kong is usually expected to take 1-4 days, depending on the delivery time required by the courier company. We will send you an email when the delivery has been sent out. If you would like to know more about the pet food delivery details, free feel to contact us.

7. I am an overseas customer, may I know if you offer pet food delivery out of Hong Kong area?

We are so sorry that we only provide pet food delivery service within Hong Kong at the moment.

8. Do PetShack use genetically modified ingredients?

All pet food that is sold in PetShack is made of non-genetically modified ingredients. For more information about our pet food information, please contact us.

9. Which are the most common allergies in pets?

The most common food allergens are beef, dairy products and wheat. Please be aware of the ingredients at the back of each pet food packages.

10. How much can our pets consume snacks? What is the daily portion?

Cats and dogs are like human, they also have the problem of obesity. Snacks are only a small part of the diet. Lots of experts suggest that the daily calorie intake of snacks should be less than 10% of the total daily pet food intake. The appropriate amount of snacks can help to increase mutual trust and interaction with pets. It can be rewarded after the pet has brushed his teeth or after a vaccination.