This is my first time to deal with PetShack. Before selecting, I called the office to ask something. The cs (may be the big boss!) was answering me patiently. After placing my order, I did sent whatsapp to check the delivery. They replied promptly. I received my goods just 3 days after placing the order. The goods are coming with a compliment.👍🏻

Was taking care of a family Frenchie (1 yr old) for a short period of time and quickly had to find a fix for the pupper. He chowed down on it like his life depended on it so im guessing he loved the food! Do read instructions and transition your dog since I gave it all new dry food (since his OG kibble ran out and was bad quality) and the first 2-3 days led to softer poops.

Also major props to the PetShack Team for being such troopers and saved my butt in a pinch, they honestly have great service and a great attitude. I do see myself supporting them in the coming future! Keep it up lads!

First time buying stuff for my dog here. I’m super happy with my purchase as well as the customer service. I had an issue with my purchase (it was my fault). I contacted them and they replied me right away. They quickly helped me sort it out. Their customer support is second to none and I would definitely recommend anyone to shop here. Great products and great service.

I’m definitely going to buy more.

I'm very pleased with my first order. Fast delivery and reasonable price.

I really like PetShack. Their team is so helpful and friendly. I am an email subscriber and I always receive exciting coupons & offers almost every week!

PetShack has it all — amazing treats and quality food choices, unique dog toys, highly rated pet shampoo, and more. They stock hard-to-find, imported items at reasonable prices. Owners are friendly, knowledgeable and offer helpful recommendations. They were also able to accommodate my walk-in visit to their shop. Everything they suggested has been a big hit with my doggo 🥳 thank you so much petshack! We’ll be back for more! 🫰🏼

Very efficient
Good price and not a high limit in order to get free delivery

I don't normally write reviews but in this instance I felt compelled. Petshack's quality of service is absolute tops - responsive and prompt in every aspect. Kay has been a delight to deal with.
Definitely a fan!

Quick response and reply from customer service. Fast delivery with beautiful packing🤗
Will keep purchase from PetShack🫰🏻

I've been attempting to transition my cat to a healthy diet without much success. I decided to try Kibble plus Raw Chicken and my kitty loved it! This is a win win, healthy and happy kitty, and a happy pet owner.

Great shopping experience and definitely will return for more.

Efficient and quick delivery once order placed

2nd time order. Great product with good price, my dog loves it very much. Will place order again.

Absolutely fantastic service. Will definitely be using Petshack again.

Because I was eager to buy cat good that was not easy to get from normal pet shop. I called them in afternoon and wanted to receive it in the evening. They were very helpful in accepting my urgent request and accommodated me to deliver it to the nearby MTR station. They packed it into a clean and beautiful box with a little gift. They provided good service with heart. And I definitely will order the goods from them.