Our Story

PetShack is a new wave of pet supplies, present here for the change. We provide a smooth purchasing experience, convenience and a wide selection of first class pet products in Hong Kong. Make use of our outstanding promotions and seasonal deals. Our premium dog & cat food, snacks, treats and accessories come from all around the world and created a place we can share them with you!

We are a family of pet lovers. We love pets and believe furry pals are family. They make us better people.

Our PetShack team is passionate and dedicated to fulfil every wish you and your pet have. We adore both dogs and cats, aiming to provide every pet as much time as possible with their beloved friend without running out of food or toys! Through our service, we believe PetShack adds more accessibility and enjoyment in buying pet supplies for pet owners.

Free Delivery - On All Orders! No Minimum Spending Required

You've asked, and we've provided! Unlike others, we have no minimum spending required, enjoy our free standard shipping on everything. Our standard shipping includes all urban areas of Hong Kong Island, Kowloon and New territories. Except for remote areas and outlying islands. For your convenience, we have partnered with local couriers to deliver at the best possible times. At the moment, we only provide our service within Hong Kong. Further details about delivery schedules and arrangements on our Shipping Policy.

Instant Cash Back & Volume Discounts ✅

On a budget? Don't worry, we got you covered! Enjoy our Instant Cash Back, receive $40 cash back on every $1000 spend. Moreover, take advantage of our Volume Discounts. Happy pet, Happy You!

' From One Pet Shack to Another '

We believe Hong Kong is a home to many furry pals and is a 'Pet Shack' and we are happy to be part of it. Through our service, we thrive to bring only the best for the pet community as a whole. On a positive note, keep on loving and caring for your furry pals as always.

Yours Simply Pet Shop,

PetShack Family

Based on 28 reviews
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PetShack
Gianne V
Happy cats, Happy life

Very happy with the excellent customer service and speedy+safe delivery of my items. I ordered a bunch of toys for my cats, and they love the cat tunnel as well as the sassy sushi toy! I couldn't resist the cool deals they have on dogs selections as well, so I also ordered a bunch of things for my friends' pets too.
Their website's super easy to use, so no fuss or dramas when ordering. Can't wait for more cat selections! Will definitely get more stuff from them.

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PetShack
Rykiel
Online gem for pet lovers in HK!

Been wanting to treat my giant schnauzer, Luna, to some treats and toys but was overwhelmed with the options available on the market. PetShack team was prompt in responding to my queries and gave a helpful list of suggestions on what Luna might like. Website was simple and easy to navigate. Everything was packaged well, delivered quickly and reasonably priced. Luna is a spoiled and happy pup. Thank you so much, PetShack! Highly recommended and will be back again ❤️

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PetShack
Anonymous
不得不讚的店舖

我本身係唔喜歡寫評語嘅人,但他們的送貨速度同包裝,我真心覺得實在太好👍🏻。 今次係我第一次買,因為貓仔嘅凍乾牌子四周圍都缺貨,所以我喺網上不停搵,點知見到呢間舖頭有貨不過唔係貓仔食開嗰隻味道,所以諗住買兩包試吓,其實都係諗住有貨就買唔想再等,點知搵到呢間公司,簡直令我十分之喜出望外。

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PetShack
H.S.

第一次買嘢,落單易,送貨快,客服好!
十分滿意,繼續幫襯!

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PetShack
Lucy Villanueva
Better than 5 stars

Ordering is so easy as ABC. I am not a techy person but I found their online ordering very easy and entertaining. Keep up the excellent job👍🏻

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PetShack
M.H.
Professional services

令人意想不到的快捷而準確服務。 Whatsapp詢問已是店舖下了班的時候,但仍迅速回應並立時作網上下單後在30分鐘內送來貓糧! 簡直從來未遇過的迅速服務。而收到的包裝尤如禮物盒般細緻美觀。包裝成本高昂實在替他們感到心疼!

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PetShack
Geoff Chau
服務快靚正

廿四小時唔夠已經送到我手上,佢哋賣嘅牌子又夠健康天然,我家隻老狗非常鍾意食,之後都會幫襯🙏🏻

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PetShack
Stella
Professional Manner

Prompt reply, speedy delivery.

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PetShack
Vincent T.
Great transaction!

Easy to use website, and transaction system. Fast and reliable delivery service, quality products!

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PetShack
Simon L
Impressed

Helpful communication, very fast shipping. I was honestly blown away by the packaging! The dog treats and toys were wrapped with coloured paper and came in a really nicely designed box, wow wow! 5 stars for sure and will definitely be a returning customer.