About Us

PetShack is a new wave of pet supplies, present here for the change. We provide a smooth purchasing experience, convenience and a wide selection of first class pet products in Hong Kong. Make use of our outstanding promotions and seasonal deals. Our premium dog & cat food, snacks, treats and accessories come from all around the world and created a place we can share them with you!

We are a family of pet lovers. We love pets and believe furry pals are family. They make us better people.

Our PetShack team is passionate and dedicated to fulfil every wish you and your pet have. We adore both dogs and cats, aiming to provide every pet as much time as possible with their beloved friend without running out of food or toys! Through our service, we believe PetShack adds more accessibility and enjoyment in buying pet supplies for pet owners.

Free Delivery - On All Orders! No Minimum Spending Required

You've asked, and we've provided! Unlike others, we have no minimum spending required, enjoy our free standard shipping on everything. Our standard shipping includes all urban areas of Hong Kong Island, Kowloon and New territories. Except for remote areas and outlying islands. For your convenience, we have partnered with local couriers to deliver at the best possible times. At the moment, we only provide our service within Hong Kong. Further details about delivery schedules and arrangements on our Shipping Policy.

PetShack 14 Days Return Policy 

PetShack offers premium and quality selection of pet products at the best available price, with confidence. In any case you are not satisfied with your purchase, or changed your mind, we have a 14 Days return policy in effect.

Secure Website and Payments

Shop securely at PetShack using either Paypal, Credit Cards or Digital Wallets. We accept Visa, Mastercard, American Express and Bank Transfers. Additionally we are able to receive or accept payments from digital wallets using Alipay, WeChat Pay, and Octopus. Unfortunately we are unable to accept cute pet photos as payment at this time.

Bonus Instant Rebate and Volume Discounts

On a budget? Don't worry, we got you covered! Enjoy our Bonus Instant Rebate, receive a $20 rebate on every $500 spend. Moreover, take advantage of our Volume Discounts. Happy pet, Happy You!

Reward Pet Points 

You love pets, We love pets. You are hereby invited to join our PetShack Family and get an all excess pass to exclusive rewards. Collect Pet Points and turn your love for your pet into Pawsome Rewards! 

Feedback

If you have any questions or ideas you'd like to share with us, we'd love to hear from you. Please email, text or call us anytime!

Room D21, Block D, 1/F, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Hong Kong

Email: info@petshack.hk 

Whatsapp/Call: 56185164 (Mon-Sat: 9am-5pm)

' From One Pet Shack to Another '

We believe Hong Kong is a home to many furry pals and is a 'Pet Shack' and we are happy to be part of it. Through our service, we thrive to bring only the best for the pet community as a whole. On a positive note, keep on loving and caring for your furry pals as always.

Yours Simply Pet Shop,

PetShack & Family

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