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Frequently Asked Questions

1. Why choose PetShack for pet products?

At PetShack, we carefully select first class pet products from all around the world. Our range includes premium dog & cat food, snacks, treats, toys, accessories and more.

We are family of pet lovers. We love pets and believe furry pals are family. They make us better people.

Nothing is more important than your pets' health and happiness. For that reason, we offer our Fresh Upon Receipt Promise!

Enjoy free delivery on your orders, and make use of our volume discounts, promotions and seasonal deals!

2. How are pet food & products stored?

As Hong Kong has a humid climate, some pet foods need to be stored in refrigerator after opening. It is recommended to read the instructions on the food packaging carefully.

To check out the extensive selection of pet products that PetShack offers click here.

3. How to buy at our HK online pet shop?

If you are interested in our pet products and want to purchase at our HK online pet shop, you can place an order at our website or send us a message on WhatsApp at (852) 56185164.

4. What payment options do you offer?

You can pay securely at PetShack using either Credit Cards, Paypal, Digital Wallets or Bank transfer. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay.

Additionally we are able to receive or accept payments from digital wallets using AlipayHK, Payme, WeChat Pay and Octopus.

5. What is the minimum order to enjoy free shipping?

Free shipping is available for all orders above $200. Our standard shipping includes all urban areas of Hong Kong Island, Kowloon and New territories. 

A flat rate of $40 will be charged for orders under $200. Except for remote areas and outlying islands.

6. How long does it take for pet food delivery in Hong Kong?

Our pet food delivery in Hong Kong is usually expected to take 1-4 days, depending on the delivery time required by the courier company. We will send you an email when the delivery has been sent out. If you would like to know more about the pet food delivery details, free feel to contact us.

7. How do I change an order?

Made a mistake while ordering? You can change or cancel your order before it leaves our warehouse by contacting our customer care team (852) 56185164.

8. I am an overseas customer, may I know if you offer pet food delivery out of Hong Kong area?

We only provide pet food delivery service within Hong Kong at the moment.

If you have any questions or ideas you'd like to share with us, we'd love to hear from you. Please contact us or email us at anytime!