As I was unable to order extra packs in the Black Friday sale last time due to limited stock, they wrote back and offered me the same discount on the extra order when the stock is back. I really appreciate their pro-active service and prompt response!
suggested Petshack to add a certain brand and they did. they do listen👍🏻
I am a traveller with urgent need for dog food for my newly bought puppy, whatsapp enquiry was responded immediately and their customer service office wad so patient and helpful, recommending me what is the best for my pup.. ordering process was simple and straightforward and my order was delivered in just a couple of hours.. I am so grateful for your help.. Will be back to order from you whenever I am back in Hong Kong the next time...
Fast order processing, good price (Royal Canine FHN for sterilised cat - adult), speedy delivery. Just one point, freebies and the "eco-friendly" shopping bag that came with the order, while understanding their purposes, are not for me. I prefer picking products/finding out about products for my cat on my own, and also already have so many of those eco-friendly shopping bags from everybody. Those bags, I understand, are not really that eco-friendly.
Being able to get products good for my cat and quality services as a consumer are all I need and appreciate,
They provided professional service with politeness. Quick response and delivery promptly. I considered the deal was very smooth.
Good service, fast delivery, the boss is very patient, I will place an order next time.
It took less than 2 working days for home delivery from the tome of order. Its prices are reasonably competitive in HK market.
I had some glitches with my a/c that blocked me from accessing to my reward points at the outset as I was a newbie to its services.
But its staff, via WhatsApp, were very patient in n helpful to finding a solution for me finally.
But it'd have been better if there had been adanced prior notice, say the day or hours before , of the delivery time.
Anyway I'd recommend it to any pet owners.
Fast & reliable delivery as always. Any chance to 汪喵星球 Dogcatstar Fantastic 98% for cats? If so, you will be my One Stop Shop : D
This is my first purchase. I'm deeply impressed by the PetShack good service and speedy delivery. Great cat food👍
The products I bought quickly delivered on the next day that’s out of my expectation cos it never happened in my past experiences when I purchased from other shops.
effective deliver , high quality pet food, my Schnauzer love it.
Nice discounts from time to time. Good product variety
. Keep it up!
My hypnotic shampoo order was very efficient and good price. Definitely will do more business for them.
We had a great experience shopping at Pet shack. Amazing delivery, service and communication regarding the delivery of our order.
Thank you for adding RAWZ to your stock!
Fast delivery and I love the box that the delivery came in🥰
Super impressed with Petshack after making my first order. Products arrived the next day, together with some free to try samples, all packaged beautifully.
Will be sure to use the service again!