Our Story

PetShack is a new wave of pet supplies, present here for the change. We provide a smooth purchasing experience, convenience and a wide selection of first class pet products in Hong Kong. Make use of our outstanding promotions and seasonal deals. Our premium dog & cat food, snacks, treats and accessories come from all around the world and created a place we can share them with you!

We are a family of pet lovers. We love pets and believe furry pals are family. They make us better people.

Our PetShack team is passionate and dedicated to fulfil every wish you and your pet have. We adore both dogs and cats, aiming to provide every pet as much time as possible with their beloved friend without running out of food or toys! Through our service, we believe PetShack adds more accessibility and enjoyment in buying pet supplies for pet owners.

Free Delivery above $200

Get Free Delivery On All Orders above $200. Our standard shipping includes all urban areas of Hong Kong Island, Kowloon and New territories. Except for remote areas and outlying islands. For your convenience, we have partnered with local couriers to deliver at the best possible times. At the moment, we only provide our service within Hong Kong. Further details about delivery schedules and arrangements on our Shipping Policy.

FUR Promise

Nothing is more important than your pets' health and happiness. For that reason, we offer our Fresh Upon Receipt Promise!

We have complete confidence in the quality of every one of our products offered. Our guarantee ensures that only fresh quality products with more than 3 months shelf-life are delivered to our customers.

So, no need to worry, simply send us an email at info@petshack.hk and our team will take care of everything for you. We'll immediately process a refund or promptly replace your product. Your satisfaction is our priority, and we'll ensure that you're a happy customer.

Volume Discounts & Seasonal Deals✅

On a budget? Don't worry, we got you covered! Enjoy our Volume Discounts and Seasonal Deals. Happy pet, Happy You!

' From One Pet Shack to Another '

We believe Hong Kong is a home to many furry pals and is a 'Pet Shack' and we are happy to be part of it. Through our service, we thrive to bring only the best for the pet community as a whole. On a positive note, keep on loving and caring for your furry pals as always.

Yours Simply Pet Shop,

PetShack Family

All For Love

PetShack supports animal welfare groups, shelters and organizations to raise awareness on rescue and adoption of stray and abandoned animals. After rescuing, these groups strive to provide food, medical aid, shelter and rehabilitate them to full health and ready them for the best case scenario

| To be Adopted and Rehomed.

To fulfil their mission, these groups usually pay out from their own pockets, rely on volunteers and donations of pet food and other supplies. Show your love for animals - and help every pet find the loving home they deserve today!

LAAS (Love Adopt Animal Society)

LAP (Lifelong Animal Protection Charity)

SKSFF (Sai Kung Stray Friends Foundation)

Hear From Our Happy Customers

Based on 68 reviews
96%
(65)
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PetShack
Janet Cheng
My Hyponic shampoo order was excellent price and so efficient , the next day I received my stuff

My hypnotic shampoo order was very efficient and good price. Definitely will do more business for them.

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PetShack
Nicole Brown
Great service

We had a great experience shopping at Pet shack. Amazing delivery, service and communication regarding the delivery of our order.

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PetShack
WendyT
You added RAWZ

Thank you for adding RAWZ to your stock!

Fast delivery and I love the box that the delivery came in🥰

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PetShack
Jolly

Fast delivery

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PetShack
Shaun Frankle
Impressed

Super impressed with Petshack after making my first order. Products arrived the next day, together with some free to try samples, all packaged beautifully.

Will be sure to use the service again!

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PetShack
Abby
Vital Essentials 💎

Very healthy natural dog food🥰
Good discount 15% & 10%🤙
Beautiful dog & cat🐶🐈
Ofen smile Yeah🌝

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PetShack
Matt
Great service!

Started using Pet Shack to deliver frozen dog food to south lantau, several orders in now and very happy with the service. Food always arrives well packaged and frozen. Great job Pet Shack!

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PetShack
Yat Yin Evelyn Wai
Cat food

Order was promptly delivered. Prices are good. I am pleased with my first order

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PetShack
Dorothy Silkstone
Quick service

I can recommend Per Shack for heir prompt delivery service. My dog loves their raw meat !

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PetShack
Amanda
Good quality

Products is aligned with description and come in good packaging.

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PetShack
Jolly
golden retriever

Very good service. Always got updated from time to time

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PetShack
WendyT
Good & Fast Servoce

items delivered within 2 days.. pls add RAWZ to your stock.

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PetShack
Dora Fan
Good products and good service

I've been purchasing most of my dog treats from Petshack. My 15 year old Yorkie is extremely picky, but his favourite snack is the freeze dried Hoki fice from Petshack. I will keep on repurchasing as Petshack offers a discount if purchased in multiples.

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PetShack
Abby
PetShack🐶

Good Dog food🦁
Healthy Dog
Cute Dog
Happy Dog
Nice discount
Thanks😸
Yummmy!!!🐣

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PetShack
warren
GOOD experience

This is my first time to shop with PetShack. GOOD experience, fast delivery, fresh pet food, easy to order.

Quickly delivery

Well received with free food sample as well. ^_^

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PetShack
C.J.
出乎意料的購物經驗

第一次從Petshack購買貓糧,本來一直擔心被騙,最後其實自己嚇自己,貓糧放在一個自家設計的紙盒內,紙盒設計精美,我個女保存個盒用嚟放文具。服務一流,我有問題嘅時候WhatsApp詢問, CS回覆快。送貨也快,星期一夜晚落order,星期四下午收到,老闆仲附送貓糧sample,認真細心!會繼續幫襯😬

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PetShack
SH Yeung
Great first experience with PetShack!

First time using Pet shack. Very impressed with the delivery box with cute colorful design inside. My dog loves the extra food samples that was inserted together with my order, plus the free bag. Will definitely order again from Petshack.

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PetShack
Matt
Great service with fast delivery!

Impressive service and delivery of frozen food direct to the door in South Lantau! :)

Great shop

Super fast delivery 🚚 📦 I received on the next day

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PetShack
W.T.
Fast Fast Fast !

My order was delivered one day after ordering! got some freebies for my fur baby👏🏻 wish you can carry RAWZ and Tiki Cat After Dark - then you would be the perfect shop! great shopping experience…. will definitely order again😊

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PetShack
Wendy Tam
Fast Fast Fast !

My order was delivered one day after ordering! got some freebies for my fur baby👏🏻 wish you can carry RAWZ and Tiki Cat After Dark - then you would be the perfect shop! great shopping experience…. will definitely order again😊

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PetShack
E.L.
Great purchasing experience with PetShack

This is my first time to deal with PetShack. Before selecting, I called the office to ask something. The cs (may be the big boss!) was answering me patiently. After placing my order, I did sent whatsapp to check the delivery. They replied promptly. I received my goods just 3 days after placing the order. The goods are coming with a compliment.👍🏻

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PetShack
Mr McDonald & Bingo
Great place to shop

First time buying stuff for my dog here. I’m super happy with my purchase as well as the customer service. I had an issue with my purchase (it was my fault). I contacted them and they replied me right away. They quickly helped me sort it out. Their customer support is second to none and I would definitely recommend anyone to shop here. Great products and great service.

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PetShack
Emily Wong
Delivery problem with a Good Customer Services

My order has some minor problem (I’m afraid the delivery for my order will be delayed after the last long weekend holidays so I am worried that it will not be delivered on the specified date (under the delivery policy 2-4 days) but your colleagues replied my inquiry quickly via WhatsApp including the picture of the parcel was ready to deliver and it has gained my confidence to keep my purchase with PetShack.