Our Story

PetShack is a new wave of pet supplies, present here for the change. We provide a smooth online purchasing experience, convenience and a wide selection of first class pet products in Hong Kong. Make use of our outstanding promotions and seasonal deals. Our premium dog & cat food, snacks, treats and accessories come from all around the world and created a place we can share them with you!

We are a family of pet lovers. We love pets and believe furry pals are family. They make us better people.

Our PetShack team is passionate and dedicated to fulfil every wish you and your pet have. We adore both dogs and cats, aiming to provide every pet as much time as possible with their beloved friend without running out of pet food or toys! Through our service, we believe PetShack adds more accessibility and enjoyment in buying pet supplies for pet owners.

Free Delivery above HK$200

Get Free Delivery On All Orders above HK$200. Our standard shipping includes all urban areas of Hong Kong Island, Kowloon and New territories. Except for remote areas and outlying islands. For your convenience, we have partnered with local couriers to deliver at the best possible times. At the moment, we only provide our service within Hong Kong. Further details about delivery schedules and arrangements on our Shipping Policy.

FUR Promise

Nothing is more important than your pets' health and happiness. For that reason, we offer our Fresh Upon Receipt Promise!

We have complete confidence in the quality of every one of our products offered. Our guarantee ensures that only fresh quality products with more than 3 months shelf-life are delivered to our customers.

So, no need to worry, simply send us an email at info@petshack.hk and our team will take care of everything for you. We'll immediately process a refund or promptly replace your product. Your satisfaction is our priority, and we'll ensure that you're a happy customer.

Volume Discounts & Seasonal Deals✅

On a budget? Don't worry, we got you covered! Enjoy our Volume Discounts and Seasonal Deals. Happy pet, Happy You!

' From One Pet Shack to Another '

We believe Hong Kong is a home to many furry pals and is a 'Pet Shack' and we are happy to be part of it. Through our service, we thrive to bring only the best for the pet community as a whole. On a positive note, keep on loving and caring for your furry pals as always.

Yours Simply Pet Shop,

PetShack Family

All For Love

PetShack supports animal welfare groups, shelters and organizations to raise awareness on rescue and adoption of stray and abandoned animals. After rescuing, these groups strive to provide food, medical aid, shelter and rehabilitate them to full health and ready them for the best case scenario

| To be Adopted and Rehomed.

To fulfil their mission, these groups usually pay out from their own pockets, rely on volunteers and donations of pet food and other supplies. Show your love for animals - and help every pet find the loving home they deserve today!

LAAS (Love Adopt Animal Society)

LAP (Lifelong Animal Protection Charity)

SKSFF (Sai Kung Stray Friends Foundation)

Hear From Our Happy Customers

Based on 96 reviews
96%
(92)
3%
(3)
1%
(1)
0%
(0)
0%
(0)
首次訂貨

送貨快,價錢平👍👍

多次回購

已經多次回購,出貨速度快,基本法第二日已經收到。價錢仲比市面上平少少,正👍

Fair prices and quick delivery

Happy shopping and sharing

Yesterday's order, today's delivery, the efficiency is very high, the goods are on the right version, and I will continue to buy. I hope there are more good products to buy.

L
PetShack.hk
LittlePharma
Our new favourite!

Great variety of treats and toys. Easy to navigate website. Photo of delivered product….and most important, my dog go loves the treats and the toys!

Jolly

Speedy delivery

C
PetShack.hk
Corinne Ho
Excellent service

As I was unable to order extra packs in the Black Friday sale last time due to limited stock, they wrote back and offered me the same discount on the extra order when the stock is back. I really appreciate their pro-active service and prompt response!

退貨、換貨快

我唔小心買錯貓糧,要求換貨,店主迅速回應,即日已經可以換貨,抵讚!

W
PetShack.hk
Wendy Tam
Listens to customers & speedy delivery

suggested Petshack to add a certain brand and they did. they do listen👍🏻

M
PetShack.hk
Michelle Lek
Superb service and speedy delivery!!!

I am a traveller with urgent need for dog food for my newly bought puppy, whatsapp enquiry was responded immediately and their customer service office wad so patient and helpful, recommending me what is the best for my pup.. ordering process was simple and straightforward and my order was delivered in just a couple of hours.. I am so grateful for your help.. Will be back to order from you whenever I am back in Hong Kong the next time...

S
PetShack.hk
S L Yeung
Great buying experience

Fast order processing, good price (Royal Canine FHN for sterilised cat - adult), speedy delivery. Just one point, freebies and the "eco-friendly" shopping bag that came with the order, while understanding their purposes, are not for me. I prefer picking products/finding out about products for my cat on my own, and also already have so many of those eco-friendly shopping bags from everybody. Those bags, I understand, are not really that eco-friendly.

Being able to get products good for my cat and quality services as a consumer are all I need and appreciate,

Jolly

Perfect

w
PetShack.hk
wen sun
Great shopping experience

Good offers, fast shipping, great shopping experience

Jolly

Perfect. Speedy delivery

W
PetShack.hk
W.P.Y.S.
Good service

They provided professional service with politeness. Quick response and delivery promptly. I considered the deal was very smooth.

L
PetShack.hk
Lai Abby
Petshack Perfect

New dog food 🤯
Beautiful dog 🐶
Cute pet 🐥
Yum Yum Yum 🐇
Love it🦜

Petshack Perfect

New dog food 🤯
Beautiful dog 🐶
Cute pet 🐥
Yum Yum Yum 🐇
Love it🦜

Excellent service and fast delivery

Good service, fast delivery, the boss is very patient, I will place an order next time.

Excellent Services

It took less than 2 working days for home delivery from the tome of order. Its prices are reasonably competitive in HK market.

I had some glitches with my a/c that blocked me from accessing to my reward points at the outset as I was a newbie to its services.

But its staff, via WhatsApp, were very patient in n helpful to finding a solution for me finally.

But it'd have been better if there had been adanced prior notice, say the day or hours before , of the delivery time.

Anyway I'd recommend it to any pet owners.

W
PetShack.hk
Wendy Tam
Fast & reliable delivery

Fast & reliable delivery as always. Any chance to 汪喵星球 Dogcatstar Fantastic 98% for cats? If so, you will be my One Stop Shop : D

GOOD SERVICE, SPEEDY DELIVERY

This is my first purchase. I'm deeply impressed by the PetShack good service and speedy delivery. Great cat food👍

K
PetShack.hk
KA MAN WAN
Rapid delivery and trustful

The products I bought quickly delivered on the next day that’s out of my expectation cos it never happened in my past experiences when I purchased from other shops.

W
PetShack.hk
Warren Wu
The best pet food supplies in HK

effective deliver , high quality pet food, my Schnauzer love it.

L
PetShack.hk
Lai Abby
Pet shack😍🥰

Good Cat food🐱
Healthy🐙
Happy🕷️
Beautiful🦔
Best service🐞
New and fresh🦀

A
PetShack.hk
Amanda Kwok
Returning customers

Nice discounts from time to time. Good product variety
. Keep it up!