Our Story

PetShack is a new wave of pet supplies, present here for the change. We provide a smooth purchasing experience, convenience and a wide selection of first class pet products in Hong Kong. Make use of our outstanding promotions and seasonal deals. Our premium dog & cat food, snacks, treats and accessories come from all around the world and created a place we can share them with you!

We are a family of pet lovers. We love pets and believe furry pals are family. They make us better people.

Our PetShack team is passionate and dedicated to fulfil every wish you and your pet have. We adore both dogs and cats, aiming to provide every pet as much time as possible with their beloved friend without running out of food or toys! Through our service, we believe PetShack adds more accessibility and enjoyment in buying pet supplies for pet owners.

Free Delivery above $200

Get Free Delivery On All Orders above $200. Our standard shipping includes all urban areas of Hong Kong Island, Kowloon and New territories. Except for remote areas and outlying islands. For your convenience, we have partnered with local couriers to deliver at the best possible times. At the moment, we only provide our service within Hong Kong. Further details about delivery schedules and arrangements on our Shipping Policy.

FUR Promise

Nothing is more important than your pets' health and happiness. For that reason, we offer our Fresh Upon Receipt Promise!

We have complete confidence in the quality of every one of our products offered. Our guarantee ensures that only fresh quality products with more than 3 months shelf-life are delivered to our customers.

So, no need to worry, simply send us an email at info@petshack.hk and our team will take care of everything for you. We'll immediately process a refund or promptly replace your product. Your satisfaction is our priority, and we'll ensure that you're a happy customer.

Volume Discounts & Seasonal Deals✅

On a budget? Don't worry, we got you covered! Enjoy our Volume Discounts and Seasonal Deals. Happy pet, Happy You!

' From One Pet Shack to Another '

We believe Hong Kong is a home to many furry pals and is a 'Pet Shack' and we are happy to be part of it. Through our service, we thrive to bring only the best for the pet community as a whole. On a positive note, keep on loving and caring for your furry pals as always.

Yours Simply Pet Shop,

PetShack Family

All For Love

PetShack supports animal welfare groups, shelters and organizations to raise awareness on rescue and adoption of stray and abandoned animals. After rescuing, these groups strive to provide food, medical aid, shelter and rehabilitate them to full health and ready them for the best case scenario

| To be Adopted and Rehomed.

To fulfil their mission, these groups usually pay out from their own pockets, rely on volunteers and donations of pet food and other supplies. Show your love for animals - and help every pet find the loving home they deserve today!

LAAS (Love Adopt Animal Society)

LAP (Lifelong Animal Protection Charity)

SKSFF (Sai Kung Stray Friends Foundation)

Hear From Our Happy Customers

Based on 51 reviews
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(49)
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PetShack Limited
Eve Yeung
Great first experience with PetShack!

First time using Pet shack. Very impressed with the delivery box with cute colorful design inside. My dog loves the extra food samples that was inserted together with my order, plus the free bag. Will definitely order again from Petshack.

Great service with fast delivery!

Impressive service and delivery of frozen food direct to the door in South Lantau! :)

Great shop

Super fast delivery 🚚 📦 I received on the next day

Fast Fast Fast !

My order was delivered one day after ordering! got some freebies for my fur baby👏🏻 wish you can carry RAWZ and Tiki Cat After Dark - then you would be the perfect shop! great shopping experience…. will definitely order again😊

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PetShack Limited
Wendy Tam
Fast Fast Fast !

My order was delivered one day after ordering! got some freebies for my fur baby👏🏻 wish you can carry RAWZ and Tiki Cat After Dark - then you would be the perfect shop! great shopping experience…. will definitely order again😊

Great purchasing experience with PetShack

This is my first time to deal with PetShack. Before selecting, I called the office to ask something. The cs (may be the big boss!) was answering me patiently. After placing my order, I did sent whatsapp to check the delivery. They replied promptly. I received my goods just 3 days after placing the order. The goods are coming with a compliment.👍🏻

M
PetShack Limited
Mr McDonald & Bingo
Great place to shop

First time buying stuff for my dog here. I’m super happy with my purchase as well as the customer service. I had an issue with my purchase (it was my fault). I contacted them and they replied me right away. They quickly helped me sort it out. Their customer support is second to none and I would definitely recommend anyone to shop here. Great products and great service.

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PetShack Limited
Emily Wong
Delivery problem with a Good Customer Services

My order has some minor problem (I’m afraid the delivery for my order will be delayed after the last long weekend holidays so I am worried that it will not be delivered on the specified date (under the delivery policy 2-4 days) but your colleagues replied my inquiry quickly via WhatsApp including the picture of the parcel was ready to deliver and it has gained my confidence to keep my purchase with PetShack.

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PetShack Limited
Frank Lee
Good Price and Fast Delivery

I’m definitely going to buy more.

Great First Order Experience!

I'm very pleased with my first order. Fast delivery and reasonable price.

I like PetShack!

I really like PetShack. Their team is so helpful and friendly. I am an email subscriber and I always receive exciting coupons & offers almost every week!

Best Shop for Pet Supplies in HK!

PetShack has it all — amazing treats and quality food choices, unique dog toys, highly rated pet shampoo, and more. They stock hard-to-find, imported items at reasonable prices. Owners are friendly, knowledgeable and offer helpful recommendations. They were also able to accommodate my walk-in visit to their shop. Everything they suggested has been a big hit with my doggo 🥳 thank you so much petshack! We’ll be back for more! 🫰🏼

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PetShack Limited
Corinne Ho
Efficient and good price

Very efficient
Good price and not a high limit in order to get free delivery

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PetShack Limited
sally Yap
Delightful service......

I don't normally write reviews but in this instance I felt compelled. Petshack's quality of service is absolute tops - responsive and prompt in every aspect. Kay has been a delight to deal with.
Definitely a fan!

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PetShack Limited
Sze Ki Lam
Good service and super fast delivery

Quick response and reply from customer service. Fast delivery with beautiful packing🤗
Will keep purchase from PetShack🫰🏻

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PetShack Limited
Chit Chit Cherry
Good store with good service !!!!!!

Because I was eager to buy cat good that was not easy to get from normal pet shop. I called them in afternoon and wanted to receive it in the evening. They were very helpful in accepting my urgent request and accommodated me to deliver it to the nearby MTR station. They packed it into a clean and beautiful box with a little gift. They provided good service with heart. And I definitely will order the goods from them.

Happy cats, Happy life

Very happy with the excellent customer service and speedy+safe delivery of my items. I ordered a bunch of toys for my cats, and they love the cat tunnel as well as the sassy sushi toy! I couldn't resist the cool deals they have on dogs selections as well, so I also ordered a bunch of things for my friends' pets too.
Their website's super easy to use, so no fuss or dramas when ordering. Can't wait for more cat selections! Will definitely get more stuff from them.

Online gem for pet lovers in HK!

Been wanting to treat my giant schnauzer, Luna, to some treats and toys but was overwhelmed with the options available on the market. PetShack team was prompt in responding to my queries and gave a helpful list of suggestions on what Luna might like. Website was simple and easy to navigate. Everything was packaged well, delivered quickly and reasonably priced. Luna is a spoiled and happy pup. Thank you so much, PetShack! Highly recommended and will be back again ❤️

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PetShack Limited
Anonymous
不得不讚的店舖

我本身係唔喜歡寫評語嘅人,但他們的送貨速度同包裝,我真心覺得實在太好👍🏻。 今次係我第一次買,因為貓仔嘅凍乾牌子四周圍都缺貨,所以我喺網上不停搵,點知見到呢間舖頭有貨不過唔係貓仔食開嗰隻味道,所以諗住買兩包試吓,其實都係諗住有貨就買唔想再等,點知搵到呢間公司,簡直令我十分之喜出望外。

第一次買嘢,落單易,送貨快,客服好!
十分滿意,繼續幫襯!

L
PetShack Limited
Lucy Villanueva
Better than 5 stars

Ordering is so easy as ABC. I am not a techy person but I found their online ordering very easy and entertaining. Keep up the excellent job👍🏻

Professional services

令人意想不到的快捷而準確服務。 Whatsapp詢問已是店舖下了班的時候,但仍迅速回應並立時作網上下單後在30分鐘內送來貓糧! 簡直從來未遇過的迅速服務。而收到的包裝尤如禮物盒般細緻美觀。包裝成本高昂實在替他們感到心疼!

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PetShack Limited
Geoff Chau
服務快靚正

廿四小時唔夠已經送到我手上,佢哋賣嘅牌子又夠健康天然,我家隻老狗非常鍾意食,之後都會幫襯🙏🏻

Professional Manner

Prompt reply, speedy delivery.

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PetShack Limited
Vincent T.
Great transaction!

Easy to use website, and transaction system. Fast and reliable delivery service, quality products!