Because I was eager to buy cat good that was not easy to get from normal pet shop. I called them in afternoon and wanted to receive it in the evening. They were very helpful in accepting my urgent request and accommodated me to deliver it to the nearby MTR station. They packed it into a clean and beautiful box with a little gift. They provided good service with heart. And I definitely will order the goods from them.

Fast and responsive

Very happy with the excellent customer service and speedy+safe delivery of my items. I ordered a bunch of toys for my cats, and they love the cat tunnel as well as the sassy sushi toy! I couldn't resist the cool deals they have on dogs selections as well, so I also ordered a bunch of things for my friends' pets too.
Their website's super easy to use, so no fuss or dramas when ordering. Can't wait for more cat selections! Will definitely get more stuff from them.

Been wanting to treat my giant schnauzer, Luna, to some treats and toys but was overwhelmed with the options available on the market. PetShack team was prompt in responding to my queries and gave a helpful list of suggestions on what Luna might like. Website was simple and easy to navigate. Everything was packaged well, delivered quickly and reasonably priced. Luna is a spoiled and happy pup. Thank you so much, PetShack! Highly recommended and will be back again ❤️

Excellent service, nice packaging :)

我本身係唔喜歡寫評語嘅人，但他們的送貨速度同包裝，我真心覺得實在太好👍🏻。 今次係我第一次買，因為貓仔嘅凍乾牌子四周圍都缺貨，所以我喺網上不停搵，點知見到呢間舖頭有貨不過唔係貓仔食開嗰隻味道，所以諗住買兩包試吓，其實都係諗住有貨就買唔想再等，點知搵到呢間公司，簡直令我十分之喜出望外。

Fast delivery and great service

Superb service as always.

第一次買嘢，落單易，送貨快，客服好！
十分滿意，繼續幫襯！

First of all the service is very efficient and precise. Responded promptly on every inquiry with professionalism. I received the product in excellent condition too and the quality is topnotch! I highly recommend this company PetShack. Product selections are high grade quality and Only the best for our fur babies.

Extremely efficient delivery service and very customer focus and friendly web store!

As my dog and cats live together, Frontline protect them continuously.

My cat loves to eat much, hoping she will be more healthier.

Always top notch service

令人意想不到的快捷而準確服務。 Whatsapp詢問已是店舖下了班的時候,但仍迅速回應並立時作網上下單後在30分鐘內送來貓糧! 簡直從來未遇過的迅速服務。而收到的包裝尤如禮物盒般細緻美觀。包裝成本高昂實在替他們感到心疼!